The SF Victim Services Customer Service Center provides a prompt, courteous, and professional customer service experience 24 hours a day to SF residents, visitors, and businesses seeking general information and services.
SF Victim Services sets the benchmark for exceptional customer service through compassionate, helpful and knowledgeable staff, enabling the government to be transparent, responsive, effective, and efficient.
SF Victim Services serves as a single point of entry for and resolution of information and service requests
SF Victim Services continually integrates updated information from across the government
SF Victim Services enables improved government service delivery through performance reporting and analysis
SF Victim Services supports emergency response for the government and community through information and communications
|Abandoned Vehicles||Vehicles are prohibited from parking in a single spot for more than 72 hours (3 days). A vehicle that has been parked in one location for more than 72 hours is considered abandoned and it is subject to towing. If you would like to report an abandoned vehicle to us, please provide the location of the vehicle, and the description of the vehicle (Make/Model, Color, Number of Doors, and License Plate Number).|
|Accessible Pedestrian Signals (new installation)
||An Accessible Pedestrian Signal (APS) is a pedestrian push button that communicates when to cross the street in a non-visual manner, such as audible tones, speech messages, and vibrating surfaces.
To request that the SFMTA install an APS at an intersection, a requestor may submit the intersection, their name and contact information, and the format in which the requestor wishes to receive a response
|Accessible Pedestrian Signals (repair existing)
||An Accessible Pedestrian Signal (APS) is a pedestrian push button that communicates when to cross the street in a non-visual manner, such as audible tones, speech messages, and vibrating surfaces.|
|Aging & Adult Services||Assists seniors and functionally impaired adults in coordinating range of social, mental health, and long term care services. Obtain information or services regarding the care and protection of seniors or functionally impaired adults, such as Adult Protective Services, the Public Guardian and Conservator, or In-Home Supportive Services.|
|Animal Care and Control||Provides animal care and control services in SF. They are responsible for SF’s stray, injured, abandoned, neglected, and mistreated animals, as well as for the enforcement of all state and local Animal Control and Welfare laws.|
|Arts Commission||Agency that promotes art in SF. Submit a request for information on ongoing exhibitions, street artist program information, and cultural equity grants information.|
|Assessor-Recorder||Appraises property and calculates property value. They record documents such as Title Deeds and Marriage Certificate. You may also request/obtain copies of recorded documents. Submit a request for property-related information, such as maps, deeds, or legal exemptions, information on public marriage records, or assistance in recording documents.|
|Assessor-Recorder Real Estate Watchdog Program||The Office of the Assessor-Recorder’s Real Estate Watchdog Program allows members of the public to participate in ensuring all real property is assessed when it undergoes a change in ownership.|
|Blight on Property||Report a property that is visibly deteriorated/not maintained. Property may have overgrown vegetation such as weeds, litter, and garbage on its premises.|
|Blocked Exit that Violates the Fire Code||Blocked primary exit (front stairs, exit corridor) or secondary exit (rear stairs, fire escape). Path of travel blocked by item in the way or any tripping hazard.|
|Blocked Public Right of Way or Driveway by an activity or event in progress||Report a Blocked Public Right of way or Driveway by an activity or event in progress such as Parties, Car Repair or Garage / Yard Sales to Police Non-Emergency at (415) 553-0123|
|Blocked Public Right of Way or Driveway by Vehicle||Report a Blocked Public Right of way or Driveway by Vehicle such as a car, van, truck, motorcycle or delivery truck to Parking Enforcement at (415) 553-1200|
|Blocked Sidewalk or Parking Space||Report an object or obstruction on the sidewalk that interferes with foot traffic such as Café tables and chairs, Construction equipment, Display merchandise , Dumpster, News rack, Port a Potty , Residential Totter, and Tree shrub bushes that are privately maintained|
|Board of Appeals||The Board of Appeals is a quasi-judicial body that provides the public with a final administrative review process for appeals relating to a wide range of City determinations. The Board hears and decides appeals involving the granting, denial, suspension, or revocation of permits, licenses, and other use entitlements by various City commissions and departments.|
|Board of Supervisors||The Board of Supervisors is the legislative branch of the City and County of SF. The Board consists of 11 members. Each member is elected on a non-partisan basis from a district where he or she lives.
You can provide feedback, Submit a compliment or complaint, obtain information regarding Board of Supervisor meetings, boards, commissions, task forces, or legislation
|Building Code Issues Regarding Bathrooms||Public bathroom not maintained in a clean and functional manner. Mechanical or window ventilation not adequate. 2 operational bathrooms per floor not provided when all guest rooms do not have a private bathroom.|
|Building Code Issues Regarding Community Kitchens||Single room occupancy (SRO) Hotel community kitchen not maintained in a clean and functional manner. Entry doors not self-closing. Counter, flooring or sink not made of impervious/ non-absorbent materials. Cooking facility lacks electrical power source.|
|Building Code Issues Regarding Doors||Exterior door not properly maintained, tight fitting, weather- proofed or fully functional. Residential building door used for front entrance, garage, stairways, boiler room, or garbage room lacks self-closing device or are blocked from closing properly. Unit entrance not self-closing or lacks 135-degree viewer.|
|Building Code Issues Regarding Handrails, Stairs or Decks||Handrail not properly secured or maintained. Wood handrail/ stairs/deck not maintained properly to prevent dry rot, fungus, deterioration or decay. Handrail/stairs/deck is broken in violation of building code.|
|Building Code Issues Regarding Light Wells||Light well not kept clean and operational. Debris is obstructing light into building.|
|Building Code Issues Regarding Windows||Window not properly maintained, tight fitting, weather-proofed or fully operational. Window painted or nailed shut. Replacement window lacking sufficient weather-stripping or a minimum of 20 inch width and 24 inch depth if required for escape.|
|Building Inspection||Department enforces Building, Housing, Plumbing, Electrical, and Mechanical Codes, Disability Access Regulations. Apply for permits or inspections, code enforcement, and obtain information on building codes.|
|Child Support Services||Department establishes and enforces parental economic support. Custodial parents, guardians and noncustodial parents can obtain assistance and information regarding Child Support Payments. Employers can obtain information regarding income withholding orders or medical support notices.|
|City Administrator/General Services Agency||Select to send a request to a representative from City Administrator/General Services Agency.|
|City and County of SF Holidays||A list of observed City and County of SF holidays.
Note: Most non-emergency city agency will be close in observance of these holidays. Please contact the city department for more information regarding operating schedules.
|City Employee Phone Directory||Are you looking for the contact information of a City of SF employee? You can search for their phone number using the online city government phone directory.|
|City Events Calendar||Are you looking of a list of city events? See the SF Events Calendar to see what is happening in the city.|
|City Hall Building Management||Manages the building operations of City Hall. for permitting rallies on the City Hall steps and inquiries regarding meetings held within City Hall.|
|City Commission Database||Complete listing of all the Boards and Commissions recognized by the City and County of SF. This will also show the members of each of these Boards and Commissions.|
|Clogged Catch Basins||Catch basins are storm drains / grate located at most corners of the City’s street intersections. They allow water to drain from the gutters into the sewer system. Report blocked catch basins by leaves, debris or other garbage that may or may not have caused flooding on the street.|
|Clutter or Debris in Building causing a fire hazard or building access concern||Clutter/debris or garbage in building causing a fire hazard or building access concern|
|Color Curb Request||Apply for a colored curb in front of your home or business. You can apply for red driveway tips, blue, green, white, or yellow zones.|
|Construction Tow-Away Zone Permit Request||Do you need to clear the parking lane of parked cars for construction work? Apply for a construction tow-away zone here.
Applications must be made at least 72 hours in advance (10:00 AM deadline)
Renewal Requirements (all conditions must be satisfied to be valid)
For DPT Enforcement of a tow-away zone, please call 415-553-1200.
|Contract Administration||Purchase of goods and services for the City and County of SF including contract negotiation and code compliance. Obtain information about contracting or supplying goods to City government, including compliance information and the bidding and contract process|
|Damaged Public Property||Any concern with damaged property in the City and County of SF, such as benches on sidewalks, bike racks, fire/police callboxes, kiosks, public toilets, news racks, parking meters and transit shelters.|
|Department for Children, Youth and Their Families||Department develops and supports programs and activities for San Franciscans ages 0 through 17 and their families. Obtain information about children’s programs and activities and programs supporting families in SF.|
|Department of Public Health||The Department of Public Health provide public health services, health inspection and health education services. They regulate and provide permits for massage, tattoos and body piercing shops / parlors and insures food handling facilities such as restaurants and food trucks adhere to the health code.|
|District Attorney||Investigates and prosecutes individuals accused of criminal acts. Provides advocacy and support to crime victims and witnesses. Programs to deter and prosecute violent crimes, fraud and corruption, and protect women, children, and the elderly.|
|Elections Department||Manages federal, state and local elections, including registration of voters, placement of ballot initiatives, outreach programs, voter rolls, and voter information pamphlets. Information and questions regarding elections, including election results. Voter services, including multilingual and disabled services, registration status, polling place and district look-up, forms and applications, provisional and vote-by mail ballot status|
|Elevator Code Violations||Elevator related building code violations, including elevator not properly maintained or lacks proper certification|
|Elevators not Working in a Buildings with Seven (7) or More Stories||Report building with 7 or more stories with no working elevators|
|Entertainment Commission||Reviews, gathers information regarding and conducts hearings for entertainment-related permit applications. Plans and coordinates provision of City services for major events for which there is no recognized organizer, promoter, or sponsor. Obtain permit applications and forms, permit fee schedules, and administrative codes.|
|Ethics Commission||Governmental ethics laws, including campaign finance, campaign consultant, lobbying, conflicts of interests, and Whistleblower investigation. Obtain ethics-related information and forms, including links to relevant legal codes.|
|Explore SF311||Do you want to see what service requests have been reported in your area? Type in an address and see what is happening around you.|
|Film Commission||Promotes city as a location to film movies. Assists film producers in coordinating logistical arrangements. Obtain information about film production in SF, including procedures, resources, and local information|
|Fire Alarm System Issues||Apartment building or hotel lacking/missing a properly maintained smoke/fire alarm system. Missing Fire Department certification or operating indicator light on panel box.|
|Fire Department||If this is a police, fire, or medical emergency, please call 911 immediately. In addition to responding to fire, medical, and other emergencies, assists with fire code requirements, responds to requests regarding legal matters, and participates in neighborhood an community events. To report issues with a fire hydrant (graffiti, leaking, etc), please call 3-1-1.|
|Fire Extinguisher Issues||Apartment building or hotel lacking/missing a properly maintained fire extinguisher in public hallway on every floor. Missing tag that indicates fire extinguisher has been serviced in last year|
|Fire Sprinkler Issues||Apartment building or hotel lacking/missing properly maintained fire sprinkler at the top or bottom of a garbage/laundry chute, or as required by housing codes|
|Flooding and Sewer Issues||Report any flooding on property and streets. Odors originating from catch basins, 4 inch vents, and sewers. You may also report sewage backups and missing manhole covers.|
|Garbage Container/Trash Can||Property owners must remove garbage cans from the street within 24 hours after collection.|
|Garbage Receptacle/Trash Bin Issue in a Residential Building||Not enough covered garbage receptacles. Inadequate garbage pick-up service. Garbage room lacks sheet metal walls/ceilings or fire sprinkler. Garbage area full of debris|
|Graffiti||Report graffiti found in a city park/playground, public trash containers, personal households, private office buildings, public property (bike racks, fire hydrants, newsstands, etc.)|
|Healthy SF||Healthy SF is a program operated by the SF Department of Public Health (DPH). The program is designed to make health care services available and affordable to uninsured SF residents.|
|Heating Issues||Heat is not available for a residential unit or hotel room. Heat is not maintained at 68 degrees Fahrenheit between the hours of 5 am to 11 am or 3 pm to 10 pm|
|Holiday Parking Enforcement Schedule||Do you want to know what holidays parking rules will be enforced?
Note: Meters on port property observe different operating schedules and observe different holidays compared the rest of the city.
|Homeless Concerns and Resources||Are you concerned for a homeless person? The website provides a list of resources to help people in need. You may also submit a request for city assistance.
If the person is exhibiting behavior that is endangering themselves or the public, or need immediate medical attention, call 911 immediately.
|Hot Water Issues||No hot/only cold water is available from the faucet, sink, bathtub, or showerin a residential unit or hotel room. Hot water not maintained between 105 and 120 degrees Fahrenheit.|
|Human Resources||Recruits, Engages, and Develops the City’s workforce to meet the service needs of San Franciscans. Obtain job information and apply for jobs; Obtain information on employee services, including training and Employee Assistance Program; Department services include employee relations and recruitment.|
|Human Services Agency||Social services for people who are disadvantaged or in crisis. Obtain information about referrals to and assistance with programs that help maximize self-sufficiency, safety, and independence, such as Food Stamps, Homeless Services, Medi-Cal, Cal WORKS, County Adult Assistance Program, In-Home Support Services, and employment and training. . Department protects the rights and assets of those who are no longer able to care or advocate for themselves.|
|Illegal Construction||New building construction done illegally or building renovation or addition without a permit/license or exceeding the scope of the permit. Construction activity violates municipal codes|
|Illegal Guest Room Conversions||Conversion of permanent housing to tourist or other temporary uses as defined in the Residential Hotel Conversion and Demolition Ordinance|
|Illegal Postings||Illegal signage postings must be removed from public property which include the following: Handbills, leaflets, and other advertising. Postings that also need to be reported are ones that are: Affixed Improperly, Multiple Postings, No Posting Date, Posted on Directional Sign, Posted on, Historic Street Light, Posted on Traffic Light, Posted over 70 days, and Posting Too High On Pole.|
|Inadequately Secured Perimeter||Building and unit entrances not securely self-locking. 135-degree viewer not available for unit entry doors. Public is able to enter building without permission through windows, doors or other building access points|
|Issues Regarding Public Wireless Internet Access||The City and County of SF offers free Wireless Internet Access to the public on Market Street from The Embarcadero to Castro Street.|
|Lead Paint Peeling||Hazardous condition caused by peeling lead paint or dust from lead paint removal/construction. To report non-lead paint peeling (usually applies to buildings built after 1979) select Paint Peeling|
|Leaking Fire Hydrant||Report a fire hydrant that is leaking water onto SF’s streets.|
|Lost/Found Item in a Taxi Cab||Report a personal belonging left in a Taxi Cab or recover an item that has been found|
|Lost/Found Item on Muni||Report a personal belonging left on Muni or recover an item that has been found.|
|Low Water Pressure||Report issues of low water pressure to your sink, faucet, hose, tap, washing machine (washer), dishwasher or bathtub/shower head.
Web requests made after hours (5 p.m – 8 a.m), weekends, or holidays, will not be responded to until the next working day. Please call 3-1-1 if you need immediate assistance with your water issue.
|Mail Delivery Problem||Tenant is not receiving mail due to a lack of mailboxes for individual units or other building management-related issue|
|Mayor’s Office of Community Investment||Social and economic programs targeting low-income neighborhoods and communities in need. Administers community programs ranging from grants for entrepreneurship training and support, community social services, housing, and small business support. Access information, forms and documents from MOCI.|
|Mayor’s Office of Criminal Justice||Community programs and policies addressing public safety needs. Partners with public safety agencies, community-based organizations, and federal and state funding bodies to develop public safety strategies and policies. Access information, documents, Requests for Proposals/Requests for Qualifications|
|Mayor’s Office of Neighborhood Services||Public suggestions, complaints, compliments, questions, requests directed to the Mayor. Access information about the Mayor’s Office, provide feedback to the Mayor and his staff, a community or neighborhood liaison|
|Mayor’s Office on Disability||Disabled access to City-operated services, benefits, activities, facilities. Access information regarding disabled access to City-operated services, including the City’s obligations under the Americans with Disabilities Act, as well as other federal, state, and local access codes and disability rights laws.|
|Missed Street Cleaning Route||Report that street cleaning did not occur at its regularly scheduled time.|
|Mold or Mildew||Building contains chronic/severe mold and mildew and is in violation of the health code.|
|Muni Complaint||File a complaint concerning Muni services.|
|Muni Compliment||Send a compliment concerning Muni services.|
|Muni Schedules and Trip Planner||Are you planning on taking a trip using Muni in SF? You can find Muni schedules or plan your trip from start to finish using the trip planner.
Note: Bart, CalTrains, and AC transit is not part of the city and county of SF government.
|New Street Markings Request||Request new street markings such as painting or traffic striping (traffic lane lines) on SF’s streets.|
|No Water Service||Report issues of no water delivery to your sink, faucet, hose, tap, washing machine (washer), dishwasher or bathtub/shower head.
Web requests made after hours (5 p.m – 8 a.m), weekends, or holidays, will not be responded to until the next working day. Please call 3-1-1 if you need immediate assistance with your water issue.
|Noise Issues/Complaints||Do you want to report a noises issues in your area? Many noises, such as emergency vehicles are allowed by city code. See the website for more information. You may submit a service request or call non-emergency police if you feel the noise violates city code.|
|Non Emergency Police Report||If you need to file a non-emergency report with the SF police department you can make a police report either in person or by calling the non-emergency line at 415-553-0123. If you want to see what types of reports you are can report or would like to make a report via the internet see website.|
|Non Hazardous Electrical Issues||Electrical-related issue that is in violation of building code. Built-in electrical appliances, lights or switches not working. For hazardous electrical-related issues, please call 3-1-1 for assistance|
|Office of Citizen Complaints||Complaints against police officers; Fair and equal treatment of citizens by police officers. Access information on submitting complaints and complaint form. Review reports and statistics regarding complaints of police misconduct.|
|Office of Economic and Workforce Development||Business attraction and retention, international business, workforce development, commercial revitalization. Information and services to assist SF Businesses, including information regarding tax credits and incentives, financing, training and technical assistance, commercial district revitalization, and legal compliance.|
|Office of Labor Standards Enforcement||Enforces SF labor laws, including the Minimum Wage Ordinance, Paid Sick Leave Ordinance and Health Care Security Ordinance. Ensures that public
Works contractors comply with prevailing wage regulations, enforces the Minimum Compensation Ordinance and Health Care Accountability Ordinance and administers the Sweatfree Contracting Ordinance. Obtain information and file complaints regarding SF labor laws.
|Office of Small Business||Small Business Assistance Center; Promote, and assists small businesses sector. Central point of information and referral for small businesses. Provide information concerning business structure and formation, including necessary licenses and permits, accessing financial resources and appropriate real estate; participating in City purchasing process, complying with laws and regulations, adopting green and sustainable business practices.|
|Office of the County Clerk||The County Clerk’s office allow individuals and businesses file fictitious business names (FBN), public and confidential marriages, domestic partnerships, notary public, environmental impact reports and others. County Clerk also provides the SF City Identification Cards by appointment and maintains birth and death certificates older than 3 years.|
|Office of Vital Records||The Office of Vital Records is responsible for registering all of the births and deaths that take place within the City and County of SF only. They maintain all birth and death certificates within the last 3 years. Applications and forms for certified copies can be obtained from their office.|
|Office on the Status of Women||Promotes the advancement of the status of women and girls, particularly those that are marginalized. Monitors complaints regarding the unlawful and unequal treatment of women and girls. Promotes public education and awareness to prevent violence against, sexual harassment of, and discrimination against women.|
|Parking or Traffic Sign Repair||Is there an issue with a parking or traffic sign? Is the sign damaged, defaced, faded, incorrect or missing? You can submit a service request to get the sign fixed.|
|Planning Department||The SF Planning Department engages citizens in an ongoing dialogue about SF’s future and plays a central role in guiding the long-term development of the built and natural environment. It is comprised of more than 125 staff who evaluate regional growth management policy, monitor and update the City’s General Plan, ensure compliance of the Planning and Zoning codes, draft land use policy, and develop sub-area and urban design plans.|
|Plumbing Issues||Plumbing-related issue that is in violation of building code. Plumbing is not working or leaking.|
|Port of SF||Manages waterfront development and economic activity. Obtain information regarding Port development and planning process, permits, leasing, and maritime activities and operations, such as ferries, tours, guest berthing, cruise ships, and cargo.|
|Potholes and Street Defects||Report any construction related issues on streets and roadways such as a shifted construction plate, missing manhole cover, pavement defect (pothole), and a utility excavation.|
|Public Defender||Legal representation of people charged with crimes and unable to afford an attorney. Promotes programs to help clients seek treatment in lieu of prison time. Obtain legal information and referrals, links to legal information, and the Clean Slate Program.|
|Public Works||SF Public Works contributes to making SF a beautiful, livable, vibrant, safe and sustainable city.
They design, build, operate, maintain, clean, green, and improve the city’s infrastructure, public rights-of-way, and facilities.
|Recreation and Parks||The SF Recreation and Parks Department, administers more than 220 parks, playgrounds, and open spaces. The system includes 25 recreation centers, including swimming pools, golf courses, tennis courts, baseball/softball diamonds and soccer fields. They offer numerous recreational programs such as Digital & Visual Arts, health and wellness, senior programs and after-school programs|
|Rent Board||The Rent Board’s primary function is to conduct arbitration hearings and mediations of tenant and landlord petitions regarding the adjustment of rents under the City’s rent control laws. They oversee rent and eviction regulations for certain residential units. Provides SF Rent Ordinance information, referrals and counseling.|
|Rent Board||Implements Rent Ordinance, mediates rent adjustment petitions and alleged wrongful eviction. Obtain information regarding the SF Rent Ordinance, obtain documents, forms, and resources regarding the Rent Ordinance and wrongful evictions.|
|Request City Hall Events||Elegantly restored historic landmark SF City Hall – see how it can accommodate all your event needs. It is a fabulous showcase with rich history and rooms like no other venue in SF|
|Rodent or Insect Infestation||Building is infested with rodents such as rats or mice or insects such as flies, mosquitos or gnats and is in violation of the health code. For a building infested with bed bugs, select Infestation – Bed Bugs|
|SF Business||Do you want to start your own business? The SF Business Portal gives you comprehensive information and tools, to help start, manage, and grow your business.|
|SF International Airport (SFO)||One of the world’s 30 busiest airports, SFO is committed to setting the standard for our industry. This includes being a leader in safety and security, customer service and satisfaction, community relations, environmental commitment, quality of facilities, and financial and economic vitality.|
|Second Hand Smoking in a Building||Second-hand smoke in building areas are in violation of the health code.|
|Sherriff’s Department||Administers county jails, warrant service, security of civil and criminal courts, and City Hall. Provides information and referrals regarding re-entry programs and jail alternative programs. Carries out all judgments of the civil courts including collecting fees, serving warrants, evictions, garnishments.|
|Sidewalk Cleaning Request||Request maintenance or repairs that are relevant to pressure-washing and other cleaning services which include the following: transit shelter/ Platform, Electronics/ E-waste, Furniture, Human/ Animal Waste, Mattresses, Medical Waste, Neglected Buildings, Oil/Paint/ Other Spill, and Overflowing Public Garbage Cans.|
|Sidewalk Defects||Request repairs to sidewalks that are cracked, being raised by tree roots, or have other defects such as a Curb or Curb Ramp Defect, a damaged and missing Side Sewer Vent Cover, Public Stairway Defect, a collapsed/cracked Sidewalk Defect, and a Sidewalk Defect lifted by roots.|
|Smoke Detector Issues||Bedroom or guest room missing a properly maintained smoke detector. On top of a public stairway and every third floor below missing a properly maintained smoke detector.|
|Street Cleaning||Report illegal dumping of garbage and other items or request street and sidewalk cleaning services.|
|Street Markings Repair||Request repair and maintenance to existing street markings such as painting or traffic striping (traffic lane lines) on SF’s streets.|
|Street/Road Defects||Report defects in streets around SF including potholes and missing manhole covers.|
|Streetlight Repair||This relates to repairs such as a light burnt out, light flickering on/off, light dim, light always on, electrical wires exposed, request light shield, request new streetlight, and other streetlight repair concerns.|
|Taxi Cab Feedback||Send feedback or a compliment to a cab company about your experience.|
|Traffic Signal Malfunctioning||Did you see a malfunctioning traffic signal light? Call 9-1-1 to report the issue.|
|Transit Effectiveness Project Feedback||The goal of the Transit Effectiveness Project is to improve the efficiency of SF’s transit system. Submit feedback to SFMTA regarding T.E.P. proposals.|
|Treasure Island||Treasure Island and Yerba Buena Island operations including residential properties and rental facilities. Redevelopment and policy decisions, approval of budget and large contracts. Rents facilities for public and private events.|
|Treasurer and Tax Collector: Business
||Collects SF business taxes and issues new business registrations and business registration renewals. The Treasurer and Tax Collector also issues regulatory licenses such dog licenses.|
|Treasurer and Tax Collector: K2C Program||Kindergarten to College Program is a college savings plan created for SF Unified School District (SFUSD) students. A savings account containing its first $50 deposit from the City. Funds deposited into the K2C account can only be used for post-secondary education after high school graduation.|
|Treasurer and Tax Collector: Property||Collects Secured and Unsecured Property Tax for the city of SF.|
|Tree Maintenance||Report a tree on public property that needs maintenance. Maintenance includes damaged trees damaging property, landscaping, overgrown trees, tree trimming requests and other tree maintenance issues|
|Unpermitted Taxi Cab||Report a taxi that is operating illegally in the city.|
|Ventilation Issues||Ventilation/vent system not maintained or missing. Lack of adequate ventilation for clothes dryers, garages, garbage rooms, public halls, or any room with a gas appliance.|
|Visitor Policy Violation||Guest not allowed to visit a residential room in violation of the SF Uniform Visitor Policy|
|Water Quality Issues||Report issues of water that taste or smell different, is dirty, discolored, or contains oil or sand.
Web requests made after hours (5 p.m – 8 a.m), weekends, or holidays, will not be responded to until the next working day. Please call 3-1-1 if you need immediate assistance with your water quality issue.
|Water Waste||Report incidences of water waste in your neighborhood or in other parts of the city. An exact address for the location of water waste is required for the SFPUC to take action. Additional information such as photographs may prove helpful for responding to occurrences of water waste.
For more details, see Water Waste Information